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Best home Internet Service Providers In Nairobi for 2018

For some years now, Nairobi and Kenya, in general, has been recording a sharp increase in the number of Internet users, the majority being mobile. The influx of smartphones has brought about heavy internet usage among Kenyans. If you are like me and consume GBs of data daily or weekly, you know that relying on data bundles from service providers like Airtel, Telkom, and Safaricom will cost you a lot of money. This is where unlimited Internet service providers in Kenya come in.

 

If you transfer big files, stream videos or download lots of stuff online, you’ll find their packages are way cheaper than normal conventional data bundles. In this post, I’ll be sharing with you the best home Internet service providers in Nairobi that have unlimited data plans and offer ballistic speeds for your peace of mind.

Home Internet service providers in Nairobi

    1. Faiba Internet Kenya

Faiba is without doubt the leading home internet ISP in Kenya, but before you shout that it is expensive when compared to main rivals, You need to see their latest packages first. You’ll notice that their 5 and 10MBps speeds are among the cheapest in Kenya.

The reason why I say Faiba is the best in terms of home ISPs in Kenya is down to two things: coverage and support. If you have been keeping tabs with their news, you probably know that by now they cover all major towns in Kenya, as opposed to a while back when you could only enjoy their services in posh estates of Nairobi and Mombasa. Unfortunately, talking about coverage, that is where the fun ends. Faiba home plans are only available at Faiba ready locations. For the most parts of the country, i.e towns, we only get Faiba business packages.

When Faiba was launched, it became an instant hit among heavy internet users in Nairobi because they could now save a lot of money – fast and unlimited permanent internet connection at a fixed price. Back then, JTL really called the shots in terms of pricing, with 10MB/s going for 10K flat. How expensive it was. At the moment, Jamii Telecomms know the competition for subscribers like you and me is growing stiffer each day. This has pushed them to lower costs of internet packages to market standards, sort of what every other ISP is going with.

Coming to my second reason why I think you should go for JTL, I believe we all know how important swift technical support services is important in any business/service. Faiba has an excellent track record in this, evidenced by the very positive feedback the company receives from its customers.

I’ll admit that compared to its main rivals, Faiba prices are higher, especially the Installation Fee which will set you back Kshs 15,000, but you might be willing to overlook this if you need a reliable Kenyan ISP with a track record of customer support and service reliability.

Feeling the heat…Faiba

Faiba has recently increased their speed allocation, with no difference in price. As the competition for home internet subscribers in Nairobi heats up, things are just getting even better for us. Faiba now claims they have a blazing 1GBps home internet in Kenya, but personally, that would be overkill. However, depending on your needs, this might just be the plan you need, so go ahead and see if Faiba is available in your area by clicking here.
On a personal note, if you are lucky and live in a place where there are Faiba, Safaricom, and ZUKU, I’d advise you to get the three ISPs in your home or office. The cost would not be as high as when you’re subscribed for some 100 or 250MBps, and you’ll also have no downtime. If you host your own android app or website, this can be worth the investment, but again, just my two cents.

Here are the Home Internet service packages offered by Faiba currently:

 

PACKAGE MONTHLY COST
  30MB/s 5,000 kshs
 50MB/s 10,000 kshs
 75MB/s 15,000 kshs
 125MB/S 20,000 kshs

  2. ZUKU Internet Kenya

This is the most popular home Internet service provider in Kenya among the middle class. ZUKU packages are cheap, reliable and even though the service is only available in Nairobi and Mombasa, they cover most areas of these cities. As of writing this, ZUKU has the fastest home internet speeds in Kenya at the moment, with their new advanced plan maxing out at 250MBps.

Update**

Zuku have recently revised their speeds again, offering even better speeds for the same amount you are already paying. See the table below for updated prices.

ZUKU is owned by Wananchi group and offer Internet, TV and internet telephone connection all under one package. Apart from being a 3 in one – (TV, Internet, and phone), people also love ZUKU because of their bandwidth. Their base package is almost 3 times faster than Faiba’s own starter package of 5MB/s. In places where a permanent internet connection(Fiber) is not available, ZUKU has a number of WIFI locations across these two cities to ensure customers can still enjoy their services. If you want the best alternative Kenyan ISP to Faiba, this is the company to go for. Their speeds are irresistibly cheap, even their 100MB/s costs 9,999 kshs only.

Here are the Home Internet service packages offered by ZUKU currently:

The speeds I’ve given a red strikethrough represent the packages ZUKU previously offered at the same amount.

PACKAGE EXTRAS
HOME BASIC – 30MB/s

(15mbps)

4,499 Kshs /month

Free ZUKU to ZUKU calls and over 62 TV channels
HOME PREFERRED – 50MB/s (30mbps)

5,699 Kshs/Month

Free ZUKU to ZUKU calls and over 62 TV channels
HOME PREMIUM – 100MB/s

(60MB/S)

9,999 Kshs/Month

Free ZUKU to ZUKU calls and over 62 TV channels
HOME ADVANCED – 250MB/s

19,999 Kshs/Month

Free ZUKU to ZUKU calls and over 106 TV channels

 

How to get ZUKU internet in other towns apart from Nairobi and Mombasa

As much as you guys outside these two cities really wish to enjoy ZUKU unlimited internet in Nakuru, Kisumu, Eldoret, Kisii and other major towns in Kenya, that’s not possible at the moment.

Your best shot at anything close to the unlimited internet would be the current Telkom home plans or if you are lucky, Safaricom home internet might be available in your town. You know what, why not do that by clicking here to see if you can get Safaricom home fiber connectivity to your home, or if you have the time read on below where I have extensively talked about their home plans.

3.  Safaricom Fiber to home

Safaricom, the biggest mobile network service provider in Kenya, debuted their fiber to the home Internet service. I know they used to have a similar wireless plan back in 2010, but it was nothing compared to the current home fiber plans. This is definitely a surprise package and a direct competition to Faiba and ZUKU internet, who are currently the big fish in the business.

Most people expected Safaricom’s unlimited internet packages to come at a premium cost but my life this is the cheapest home internet package currently in Kenya.

Here’s a summary of their packages.

PLAN SPEED MONTHLY PRICE
Bronze 5mbps   Kshs 2,500
Silver 10mbps   Kshs 3,499
Gold 20mbps   Kshs 4,999
Platinum 40mbps   Kshs 9,999

 

Comparing this pricing with ZUKU’s, the difference really comes down to where you live. They both offer really competitive prices to beat and each plan is fully unlimited with no hidden caps. If you are wondering how much bandwidth you need for streaming video or just daily internet usage, it’s not really that crazy as many portray. A speed of 3mbps will stream 720p videos in standard definition. Moving on, from 5mbps you should stream 720 and 1080p videos in full HD.

If you were on cellular broadband, a 30 minute Youtube Video played in SD or 480p will consume around 400Mb. I would, therefore, advise you to get the unlimited Home Internet connection from Safaricom instead of relying on their data bundles because you will be bleeding airtime really quick.

Now keep in mind that other factors such as the number of users sharing the same network will affect this, this is the main reason people step up to gold and platinum plans. These speeds will enable you to stream videos in 4K Ultra HD, though I think it is important to remind you that you need a TV that can play videos in 4K quality. (Let’s argue about that some other day).

Safaricom fiber to home coverage

Another thing I like about Safaricom fiber to home has to be their free installation. Sure you don’t get to keep the router for good, but it is the service you want, right? To register and subscribe to Safaricom fiber to the home, dial *400# and follow the prompts.

While most parts of Nairobi are covered, Safaricom is now also available in many major towns across the country.  Look around any mid sized to large estate in the outskirts of any town and you are most likely to see their plaque. It usually has a “this is a Safaricom home internet ready location” message or something similar, I’m not really sure. Anyway, please See if your area is covered here.

POA WI-FI Internet

A partnership with Liquid Telkom, Poa is one of the latest ISPs in Nairobi, targeting two parts of Nairobi, which is why it had to come last on the list. Poa is currently available in Kibera and Kawangware only, with their packages starting at Kshs 10 for 1 hour unlimited access. If you live in these areas, you could take advantage of their very affordable rates for 24 hour and monthly unlimited internet connection in Nairobi.

Poa understands that most ISPs in Nairobi don’t have coverage in low and middle-class estates in the city, so they decided to instead target these places instead of competing with other popular internet service providers in Nairobi.

How much does POA WIFI cost per month?

PACKAGE   COST
 1 hour Unlimited   10 kshs
 1-week Unlimited   350 kshs
 24 hour unlimited   50 kshs
 1-month Unlimited   1,500 kshs

 

Even though I wanted to try their plans using the web address they gave, that was a dead end. Let me know if it is finally up, but you get the point. If you are in Kibera or Kawangware and want to buy POA unlimited Internet, you have to use their Facebook page at the moment. Below is a screenshot of their Facebook page showing their location, or just click the link to check them out.

 

ISPs without unlimited Internet in Nairobi

 

   4. Telkom Kenya* (formerly Orange)

Telkom actually had an unlimited internet plan for its users up to mid-2016 when it got scrapped. Their data plans are one of the most client friendly in terms of cost. The company took the bulk of internet consumers before Airtel and Safaricom in the early days, but the competition is now starting to heat up or is hot already. In spite of that Telkom Kenya remains a widely used ISP for heavy internet users in places with no ZUKU and FAIBA coverage. I know they have a fixed line Internet service which requires that you have those telephone lines dropping at your house, but the best they can give with that is only 2MB/s.

If you really want to enjoy their fast speeds, these daily, weekly, monthly and 90-day offers are cheap and very reliable.

PACKAGE    PRICE   ALLOCATION
XCELL WEEKLY    990    15GB
XCELL MONTHLY    2,990    30GB
100GB INTERNET BUNDLE    9,000    100GB

Telkom Home Internet plans

Back in July, and probably due to the increasing number of Home ISPs in Kenya, Telkom rolled out what they call home internet plans. These packages are suitable for heavy internet users, and people who generally stream a lot of content. Depending on your needs, compare the plans below and find one that suits you. My opinion? I’d say go for the monthly unlimited plan.

Not really unlimited, but 50GB is quite generous. What’s even better, after you have used up your allocated bandwidth, they don’t cut you off entirely or reduce speeds to mediocre 128Kbps like they used to do. Telkom will let you browse the Internet at speeds of 1MBps after reaching the monthly 50GB cap. If you live alone, or maybe just the two of you, you can get away with a shared 1MBps. However, if we are talking about a complete family scenario with teenagers who are always around Instagramming and streaming Youtube, the speed will be much slower.

HOME PLANS   ALLOCATION PRICE (KSHS)
 30 day fixed      35GB       2,999
 90 day plan     100GB       5,999
 One month Unlimited 4G      50GB then 1MBps after that       3,999

Read the post I wrote about them to learn more about their plans or visit their official site.

Also while trying out Telkom Kenya’s monthly plan, I really loved the fact that they give you some 10-20 minutes overlay to renew your data plan after your current subscription has expired. Normally with other ISPs, your remaining data bundles will vanish but this is not the case with Telkom Kenya. If you renew your plan during that short period, you still have your existing data bundles on top of the renewed bundles.

    5. Airtel Kenya

A company that provides competition for Telkom Kenya in Internet provision, Airtel has won the hearts of Kenyan smartphone users with their cheap daily data plan popularly known as unliminet. This service is tailored for clients who do a lot of social media and messaging, but not so much for heavy internet use. If you are using Airtel as your ISP, you’ll want to step up to their monthly plans, which, just like Telkom, happen to be super affordable and dynamic as well.

Airtel Unliminet modem daily, weekly, and monthly prices are as follows:

PLAN     ALLOCATION    PRICE (KSHS)
One day unlimited    500MB        99
One week Unlimited     5GB       699
One month Unlimited    20GB      2,999

Airtel unliminet is designed for people like you, who are always online, do live streams and download a lot of audio and video. Once the data allocated is exhausted, browsing speed is reduced to 256KB/s, but still get full speed Facebook, Twitter, Gmail, and Instagram. For mobile, this speed can be okay for you, but if you are using airtel to browse the internet on your laptop or PC, it’s too slow. You might, therefore, want to restore full browsing speed, and Airtel has something called booster packs that you can purchase at these rates:

Booster Pack     Price per the main bundle
1GB    199 Kshs
5GB    699kshs

  6. Express Wifi by Facebook and Surf Kenya

Unlike any of the ISPs mentioned above, Surf has its own unique approach in terms of how their service works. Facebook partnered with Surf, a local company to come up with the Express WiFi package. They have installed routers at bus stations and other popular places in towns all around the country, and I actually got to know about this service because of my not-so-good habit of scanning for open WiFi networks while in town.

How to get Express WiFi by Surf

Assuming you are in a place where Surf Express WiFI by Facebook is among your open WiFi networks list, just go ahead and tap connect.

Your smartphone or laptop should be able to connect, though this depends on how close you are to the router.

Instead of asking for Vouchers or a password, you only need your mobile number for the sign-up process.

Upon successful registration, Surf Kenya will give you free 500MB data on it’s network, valid for 7 days, though they should have told you about the limitations governing this. I found that even while accessing Facebook’s own native app, images will be loaded using your own data bundles, which to me, doesn’t make any sense.

Having used Surf a couple of times, I’m not really sure whether this is a good deal or not. Their data bundles are cheap, even allowing you to watch ads for free data, but I didn’t find anything too exciting with Express WiFi. It sounds weird buying data bundles that can only be used through a WiFi hotspot.

Either way, there are some of you who will find this ISP in Kenya suitable for their lifestyle or needs. If you cannot access any of their hotspots, you don’t need Express WiFi. Just get yourself normal data bundles from your mobile network, something you can rely on even when you are in the middle of nowhere.

Finally on these Kenyan ISPS and what they offer

These are the five major home Internet Service Providers In Nairobi that are suitable for heavy Internet users. Where does this leave us? Well, if you have all the three major unlimited isps i.e Faiba, ZUKU and Safaricom in your area, I’d go for Safaricom. The best plan to go for will depend on the size of your family. If you live alone, or are a family of three, the Silver and Bronze palns will just be fast enough for all users. However if we are talking an extended family with millenials Instagramming, streaming Facebook and Instagram videos, don’t compromise. Just subscribe to the Safaricom Gold or platinum plans.

What ISP do you use?  will you be shifting to the new Safaricom to home fiber unlimited Internet? I know their prices are really good because honestly, why pay Kshs 2,900 for 20GB only when you can pay Kshs 2500 for Safaricom 5MBps? Please leave your thoughts in the comments section below. I will try as much as possible to keep this list updated. If you found this post helpful while doing your research for a good ISP for your home in Nairobi, please share it.

Dancun
Dancun

Founder and owner of locationskenya, I'm a passionate webmaster from Nakuru. This is my little space where I connect with the world. If you love my content, please share it on your favorite social media platform.

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43 Comments

  1. Victor Victor

    Any home internet service provider in Kamulu?

    • Dee Dee

      Langalanga area near Langa primary school

  2. Oscar Kibet Oscar Kibet

    Now, how much would it cost me to set up WiFi in my house. What would I need. It’s for a population of five teenagers, only one desktop but they’ll mostly be on their Android cell phones. While at it give me the best data plan according to your own opinion. Location- Eldoret.
    Regards,
    Oscar

    • Duncan Duncan

      Hello Mr. Kibet. If you were to go for Safaricom home Internet, it would cost you 0Kshs to set up WIFI in your house – Safaricom will give you a Free Router when you purchase their home plans. However, that’s where we have a problem. Safaricom home Internet is only available in Eldoret Aviation Training Institute and further south near Kapseret Shopping Center. If you are in any of these locations, this is the ISP to go for.
      If you live in other parts, you’ll need about Kshs 10,000 to install Telkom Internet at your house. which is the best option to go for in this case.
      The 10K they charge is for their 4G router, then you’ll also have to choose a weekly or monthly plan. I recommend you go for the monthly 50GB at Ksh 3,999. Once your family depletes those MBs, they will still browse at speeds of 1MBps. For smartphone users, the impact will be very minimal, so go ahead and subscribe to this package. It will serve your home very well.

  3. Oscar Kibet Oscar Kibet

    Hey Duncan…thank you for a clear cut concise answer..I also put this question across to Telkom and this was their response….

    Hello Oscar
    Thanks for contacting us, We have a device called MIFI , it’s a WIFI router and its 4G, Its cost 5999/- and come with preloaded 10GB data for a month.
    To obtain please visit Telkom Shop In  Eldoret Town to acquire one
    Robert  Ronoh
    Customer Care- Mobile
    T +254 (020) 222 1000/ | M 100 from Telkom lines | E customercare@telkom.co.ke  
    Telkom Kenya Limited | Head Office, Telkom Plaza, Ralph Bunche Road
     www.telkom.co.ke

    • Duncan Duncan

      Mr. Kibet, Just as follow up, I also tossed them an email asking for clarification on the two routers but I’m yet to get a response.

      I’m also not sure whether the MiFi 4G router is the old one that sold for 7K sometime back because the new router we know is being sold at 10K is a completely new model.

  4. Emmah vasweti Emmah vasweti

    Hallo, been using the safaricom home bronze package that goes for 2500monthly, but now am moving out from my current location and apparently the place am moving to is ‘ not faiba ready’ (according to safaricom) kindly recommend something affordable. Regards.
    Emmah.

    • Dancun Dancun

      Hello Emmah, have you considered other ISPs like ZUKU and Faiba? If not, mail me your location and I will get back to you with recommendations that could be available.

  5. Feliz Feliz

    Am wondering if the safaricom fibre supports ethernet.

    • Dancun Dancun

      Yes it does, Feliz

  6. Hi,

    I live in South B. I’m looking for the best ISP option (support, speeds and price) for streaming, video uploads/downloads (I’m a videographer so I need to upload to my clients every now and then) and other uses (social media, emails etc) around the house of five.

    Can’t wait to hear your views and suggestions.

    Thanks,
    Kenneth

    • Dancun Dancun

      Go for Safaricom. 10Mb/s should be good enough if you don’t do 4K videos yet.

  7. tony tony

    thanks for you article. what home based internet options are available in Kanunga kiambu? Please reach me on antmaina@gmail.com

    • Dancun Dancun

      None that I know of at the moment, Tony. I’ll keep looking then update you.

  8. Stan Stan

    Hello, can I access the Safaricom bronze package at Kisii Estate in Makongeni, Thika..and do the prices vary according to your location?

    • Dancun Dancun

      Hello Stan, I’m not sure whether Safaricom Home internet is available in your location, especially since their coverage map shows that your location is not connected, yet. However, they are slow to update this, so you might want to try *400# to hear from them directly.

  9. Kelvin Kelvin

    Hae,i need internet connection in my house at kayole juction which will cost me about 1000-1500….please mail me details. kelvinnyaga1@gmail.com

    • Dancun Dancun

      Kelvin, there’s that ZUKU package that comes with TV subscription. There’s not much info on it, but people who use it say it’s not too bad. Don’t expect great Internet speeds, however.

  10. Vernon Vernon

    Hey apart from a safaricom router which they provide for home users what else do l technically need if l live at ngara?

    • Dancun Dancun

      Vernon, you don’t need to buy anything else. Safaricom will give you the router and that is it. No connection fees, no extra equipment.

  11. Peter Emmanuel Peter Emmanuel

    Hey Dan , which is the best MiFi option ?.

    • Dancun Dancun

      Peter, if you are considering a MiFi, I’ll assume you have no Faiba/Zuku/Safaricom in your area. If that’s true, go for the new Faiba 4G MiFi. Compared to the competition, their data bundles are really cheap. Before you cash in however, just make sure their network is available in your area FCS.

  12. Maureen Maureen

    I need safaricom home fiber at my house been trying to apply for it through *400# but the agents are not responding my area is Gikomba please help on which internet I can get here or is it that my area is not secured with home fiber?

    • Dancun Dancun

      Jambo, I’ll do my homework then get back to you with a suitable feedback Maureen.

  13. patrick patrick

    hello.which is the best fibre isp in ruai area?

    • Dancun Dancun

      Sasa Patrick, Safaricom is available in Ruai my Friend.

    • olefawriter olefawriter

      liquid fibre internet is along kangundo road also they have their satelite transmitters around nivile a few know about it, ata mimi nilijua last week after i inquired about internet connection. To get their services one needs 15k for installation then the following month you pay 2500 for 2Mbps unlimited internet. I stay in block-10 and those were the estimate charges i was given by them.

  14. Great analysis.
    However there is also unlimited package for Telkom.

    • Dancun Dancun

      I know, Fred. However, their service is not something you’d classify as a true home ISP.

  15. Edith Omweri Edith Omweri

    Hey dancun what lf l want to instail internet in my home kisii which is the best and how much will lt cost me the first internet pliz

    • Dancun Dancun

      Edith, we have Safaricom home internet within Kisii. If you go for their base package, you’ll pay Kshs 2,500 for unlimited internet browsing at 5MB/s speed, which is good.

  16. Chris Chris

    i need internet in pipeline kware urgently pleases, how long can it take you gayz to connect me.

    • Dancun Dancun

      Hello Chris, do you need internet for home or for your business?

  17. Samson Mutegi Samson Mutegi

    Hi Dancun?
    Is this safaricom home internet available in Kasarani.
    I would also like to know if there is any wiring that will be done to my house if I connect to safaricom home plan internet?

    • Dancun Dancun

      Yes and yes, Samson. It is available, and a line will be dropped to your house.

  18. Timm Timm

    I noticed that you left out Liquid Telecom which has reliable service and better pricing for speed than those you have featured. Maybe yo do not know that they exist!

    • Dancun Dancun

      Oh come on Timm, Liquid Telecom will charge you a good amount for installation. Anyway, if you dig it, their speed is just as good, so put your money where your heart is.

  19. Lynn Lynn

    Hi Dancun,

    What are the available and affordable internet options along Thika road just after Kplc roysambu plant as your heading to Githurai 45, on the thika road side not zimmerman heading to kahawa side?..i have been told zuku is not available which is what i currently use but am shifting.

    • Dancun Dancun

      Lynn, I’ll look into this then get back to you.

  20. Lynn Lynn

    Hi Dancun
    Is this safaricom home internet available the area just after KPLC roysambu plant?
    The thika road side heading to githurai 45 not the zimmerman – kahawa side

    • Dancun Dancun

      Check your mail for best options based on your location.

  21. Anthony Anthony

    Hi Duncan..which is the most convenient and affordable ISP in thogoto area near the by pass?

    • Dancun Dancun

      Check your mail

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